Bookaroom and Liberty Blue Estate Agents is a Licenced Property Management company and auctioneers. We help our clients secure the right property, to buy, sell or rent in Waterford City and County and South East. Privacy and Data Protection rights are very important to us.
In the course of our work with you, you give us information about yourself – we respect your trust in us to use, store and share your information in accordance with new laws – including GDPR related legislation.
Please be assured that the personal information you provide to us will only be used to ensure that you receive the best service possible, that your data will be held legally, securely and in a compliant manner and that your information can only be assessed by those who require it for the delivery of our services.
When this notice mentions “we” or “us”, we mean Bookaroom The Accommodation Company Limited also trading as Liberty Blue Estate Agents. The Company is operated by Regina Mangan (Managing Director) and Maria Clifford (Director) and includes staff employed by them.
So that we can deliver effective Property services to you, we must gather and use personal information about you. If you do not provide the personal information, we may be unable to provide the quality of service you seek or fulfil our legal and statutory requirements.
We collect and use personal data information to provide the following services:
Our website use ‘cookie’ technology. A cookie is a little piece of text that our server places on your device when you visit any of our websites or apps. They help us make the sites work better for you.
The only function of cookies associated with our website is to track hits so as to monitor the parts of the site which are of most interest to visitors and to enable adjustments to be made to suit those requirements. No information is retained for any other purpose.
[Note: You can change the settings on your browser to refuse all cookies. However, you should note that disabling cookies may result in some parts of the site not working efficiently or in slower downloads].
The policy of Bookaroom and Liberty Blue Estate Agents is not to Share your Personal Data with 3rd Parties.
However – from time to time – we may be required to pass your data to 3rd parties as outlined below.
Please note – this will be clarified to you at the time that the data is collected and will either be done so as to provide you with a better service – or because it is legally required to do so.
We expect and actively require any Third Parties with whom we work to be compliant with their legal obligations under Data Protection.
It is our policy to require all contractors or those who may come into contact with any Personal Data we hold to show GDPR compliance via self-assessment and audit though our Supplier Data Protection Checklist.
We will store this checklist for the duration of our working relationship with that 3rd party (+ 12 months)
We take appropriate measures under the laws that apply, to ensure your data is safe.
We have policy based and regulatory obligations that mean we must keep your data while you are a client and for certain periods of time after you stop being a client. Those periods depend on the nature of the work we have done for you.
To use your information lawfully, we rely on one or more of the following legal bases:
To meet our regulatory and legal obligations, we collect some of your personal information, verify it, keep it up to date through regular checks, and delete it once we no longer have to keep it. We may also gather information about you from third parties to help us meet our obligations.
If you do not provide the information we need, or help us keep it up to date, we may not be able to provide you with our services.
Once the period of stated storage is complete, or based on a Request to delete personal data (presuming we have no legal or statutory obligation to retain it) – it is our policy to have your personal data securely disposed of – through bi- monthly scheduled contracts with our professional shredding company.
This service will dispose of personal data such as has been collected on forms, feedback, correspondences, printing and more.
Data will be securely deleted from the following media:
Sometimes we need your consent to use your personal information.
With direct marketing for example, we need your consent to make you aware of services which may be of interest to you.
We may do this by phone, post, email, text or through other digital media.
It is our policy to keep, in as far as is possible, a documented record of this consent.
Often, at the end of a sales process or piece of work for you, we contact you to give and get feedback.
We will generally provide options at this point in relation to how you might provide consent or otherwise for us to contact you with updates, marketing material and other promotions.
The PO will conduct regular inspections and maintain a systematic audit schedule to monitor compliance and Bookaroom and Liberty Blue Estate Agents will actively record and report any Breaches in relation to Data Protection.
Any employee, client or 3rd party can alert the PO to the breach, who will update the Breach Log before identifying the breach type and evaluate any risk associated with the breach in consultation with a company Director.
Where there is a possibility of risk, and where the personal data breached is neither Encrypted nor Anonymised, the PO will report the breach to the DPC, and depending on the severity/urgency of the risk – may also notify the data subject. This will be done as soon as possible – and within the required 72 hour limit.
Training sessions have been completed with all staff in advance of the GDPR arrival date of 25/05/18
All future induction sessions with include a specific session on data protection.
You can exercise your rights by emailing us on email@example.com or firstname.lastname@example.org
or write to our Waterford City office (only) – Liberty Blue Estate, 36 Parnell Street, Waterford
or Bookaroom, 36 Parnell Street, Waterford
Whenever you contact us to ask about your information, we may ask you to identify yourself. This is to help protect your information.
Your right to obtain information cannot adversely affect the rights and freedoms of others. Therefore, we cannot provide information on other people without consent. (See Sharing of Data for further details)
We generally do not charge you when you contact us to ask about your information. However, if requests are deemed excessive or manifestly unfounded, we may charge a reasonable fee to cover the additional administrative costs or choose to refuse the requests.
The following section details your information rights and how we can help ensure that you are aware of these rights, how you can exercise these rights and how we intend to deliver on your requests.
1. You can ask us for a copy of the personal information we hold and further details about how we collect, share and use your personal information
2. If you want to update or correct any of your personal details, please contact us by emailing us on email@example.com or firstname.lastname@example.org or writing to our Waterford City office at 36 Parnell Street, Waterford.
3. You can change your mind wherever you have given us your consent, such as for direct marketing or processing your information.
4. You may have the right to restrict or object to us processing your personal information. We will require your consent to further process this information once restricted. You can request restriction of processing where;
5. We rely on you to inform us by email or written letter of any changes to your personal data, which may include address, phone numbers, emails or other.
You may ask us to delete your personal information or we may delete your personal information under the following conditions:
If you have a complaint about the use of your personal information, please let a member of staff in our Office know, giving them the opportunity to put things right as quickly as possible.
If you wish to make a complaint you may do so in person, by phone, in writing and by email. We will fully investigate all the complaints we receive. We ask that you supply as much information as possible to help us resolve your complaint quickly.
You can also contact the Office of the Data Protection Commissioner in Ireland on the below details:
Visit their website www.dataprotection.ie.
Phone on +353 (0)57 8684800 or +353 (0)761 104 800
Write to Data Protection Office, Canal House, Station Road, Portarlington, Co. Laois, R32 AP23. Or 21 Fitzwilliam Square, Dublin 2, D02 RD28, Ireland.
This Data Protection Policy will be reviewed regularly in light of any legislative or other relevant developments.