Complaints Procedure

Complaints Procedure

At Liberty Blue, we are committed to providing a professional, transparent and high-quality service to all our clients and customers.

We take concerns seriously and, if something has gone wrong or you are unhappy with the service you have received, we would encourage you to let us know so that we have an opportunity to review and address the matter.

How to Make a Complaint

Please submit your complaint in writing, providing as much relevant information as possible, including your name, contact details, the property concerned (where applicable) and the nature of your complaint.

Complaints can be sent to:

Liberty Blue Estate Agents
36 Parnell Street
Waterford
X91 FR6F

Email: [email protected]
Telephone: 051 858182

What Happens Next?

We will:

• Acknowledge receipt of your complaint within 3 working days.
• Review the matter, including any relevant records and correspondence and, where appropriate, speak with the team member(s) involved.
• Provide you with a written response following our review. We aim to do this within 15 working days of acknowledging your complaint.
• If additional time is required due to the nature or complexity of the matter, we will let you know and keep you updated.

If you are dissatisfied with our response, you may request that the matter is reviewed by a senior member of the Liberty Blue team who was not responsible for the initial review, where practicable.

Property Services Regulatory Authority

Liberty Blue Estate Agents is licensed and regulated by the Property Services Regulatory Authority (PSRA).

PSRA Licence Number: 001852

Under the Property Services (Regulation) Act 2011, any person may make a complaint in writing to the PSRA concerning alleged improper conduct by a licensed Property Services Provider in the course of providing a property service.

Further information about the PSRA complaints process and the PSRA complaint form is available directly from:

Property Services Regulatory Authority
Abbey Buildings
Abbey Road
Navan
Co. Meath
C15 K7PY

Telephone: 046 903 3800
Freephone: 1800 252 712
Email: [email protected]

Website: www.psr.ie